I hired IOWA Publishing to help complete my unfinished memoir, and they did an amazing job. They guided me through the publishing process and made the experience easy and straightforward.”
Refund Policy
Refund & Cancellation Policy
Last Updated: September 1st, 2026
Iowa Publishing provides customized publishing and related services to authors, businesses, and other customers. Because many of our services are tailored to individual projects, refund and cancellation eligibility may depend on the service purchased, the stage of the project, work completed, and applicable federal and state laws.
1. Cancellations
If you request cancellation before work begins, you may be eligible for a refund, subject to the terms of your order and any costs already incurred.
Once work has started, any refund will generally be determined based on the work completed, expenses incurred, and the applicable agreement.
2. Customized Services
Our services may include writing, ghostwriting, editing, proofreading, formatting, cover design, interior design, audiobook production, publishing assistance, marketing, and other customized services.
Because these services may involve work created specifically for you, refunds may be limited once work has started, to the extent permitted by applicable law.
3. Third-Party Costs
Costs paid to third parties, including printing, distribution, advertising, licensing, publishing platforms, stock assets, or other external services, may be non-refundable when those costs have already been incurred and cannot reasonably be recovered.
4. Service Issues
If you believe a service does not meet the agreed requirements, please contact us promptly. Where appropriate, we may provide reasonable corrections or revisions within the agreed project scope.
5. Refund Requests
To request a refund or cancellation, please email us at info@iowapublishing.com or contact Iowa Publishing and provide your full name, email address used for the order, order or project reference if available, service purchased, and reason for the request.
Approved refunds will normally be issued to the original payment method where reasonably possible.
6. Consumer Rights
Nothing in this policy is intended to waive, exclude, or limit any rights or protections that cannot legally be waived, excluded, or limited under applicable federal or state law.
7. Contact Us
Iowa Publishing
Address: 125 S Dubuque St #201, Iowa City, IA 52240, USA
Phone: (515) 517-3169
Email: info@iowapublishing.com
Website: iowapublishing.com